Privacy Policy

1. Introduction

National Crypto Helpline ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our data analysis and modelling tools. This Policy describes the types of information we may collect, how that information is used, the circumstances in which it may be shared, and the choices available to you regarding your information.

By accessing or using our website, you agree to the collection and use of information in accordance with this Policy. If you do not agree with the terms described here, please do not use our website.

2. Information We Collect

We may collect the following categories of information:

• Information you provide directly: such as your name, email address, and any details submitted through contact forms, lead forms, or account registration.
• Technical information: such as IP address, browser type, device information, operating system, and general location data collected automatically when you visit our website.
• Usage information: such as pages viewed, time spent on the site, referring URLs, and interactions with on-site features, collected through standard web analytics tools and cookies.
• Communications: records of correspondence if you contact us directly, including the content of your messages and our responses.

We do not knowingly collect sensitive financial account credentials, wallet private keys, or similarly sensitive data through our website forms.

3. How We Use Information

Information collected may be used for the following purposes:

• To provide, maintain, and improve our website and the analysis tools we offer.
• To respond to inquiries, requests, or support messages submitted through our contact channels.
• To send administrative or informational communications related to your use of our services, where you have given appropriate consent.
• To analyse website usage and performance in order to improve content, layout, and functionality.
• To detect, prevent, and address technical issues, fraud, or misuse of our website.
• To comply with applicable legal obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and understand how our website is used. Cookies are small text files stored on your device.

You can configure your browser to refuse some or all browser cookies, or to alert you when cookies are being set. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or may not function properly.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, our legitimate interests in operating and improving our website, the necessity of processing to respond to your requests, and compliance with legal obligations.

6. Sharing of Information

We do not sell personal information. We may share information in the following limited circumstances:

• With service providers who perform functions on our behalf, such as website hosting, analytics, and email delivery, under appropriate confidentiality obligations.
• If required to do so by law, regulation, or valid legal process.
• To protect the rights, property, or safety of National Crypto Helpline, our users, or others.
• In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards regarding the information involved.

7. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the nature of the information, the purpose for which it was collected, and applicable legal requirements.

8. Data Security

We implement reasonable technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on how our website and service providers are configured, information may be processed or stored in locations other than your own country. Where such transfers occur, we aim to ensure appropriate safeguards are applied in accordance with applicable law.

10. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to access, correct, delete, or restrict the processing of your information, the right to object to certain processing activities, and the right to withdraw consent where processing is based on consent. To exercise any such rights, please contact us using the details provided on our Contact page.

11. Children's Privacy

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any revised version on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.